M:22 Policies

Privacy Policy

Last updated: July 2026

At M:22, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, purchase our jewelry, or communicate with us.

Information We Collect

When you place an order or contact us, we may collect:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number (if provided)

  • Order details

  • Information you provide when contacting us

Payment information is processed securely through third-party payment providers. M:22 does not store or have access to your full payment card information.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about your purchase

  • Provide customer support

  • Improve our website and customer experience

  • Send updates or marketing communications if you choose to subscribe

Sharing Your Information

We only share information when necessary to provide our services, including:

  • Payment processors

  • Shipping providers, such as USPS

  • Website and technology providers that help us operate our store

We do not sell or rent your personal information.

Cookies

Our website may use cookies and similar technologies to improve website functionality, analyze traffic, and enhance your shopping experience.

Contact

If you have questions about privacy, please contact us:

[YOUR EMAIL]

M:22

Terms of Service

Last updated: July 2026

Welcome to M:22. By visiting our website or purchasing from us, you agree to the following terms.

Handmade Jewelry

Each M:22 piece is handcrafted with care and attention to detail.

Because our jewelry is handmade, small variations in color, texture, shape, and natural materials may occur. These unique characteristics are part of the beauty and individuality of each piece.

Orders

Please carefully review your order details before completing your purchase.

M:22 reserves the right to cancel orders in cases of suspected fraud, incorrect pricing, or other unusual circumstances.

Product Information

We make every effort to accurately display our jewelry, colors, and materials. However, colors may appear slightly different depending on your device settings.

Intellectual Property

All designs, photographs, text, branding, and creative materials belonging to M:22 are protected and may not be copied, reproduced, or used without permission.

Shipping Responsibility

Once an order has been shipped, M:22 is not responsible for delays, losses, or damages caused by shipping carriers.

Contact

For questions regarding these Terms:

[YOUR EMAIL]

M:22

Returns & Exchanges Policy

Last updated: July 2026

At M:22, every piece is handcrafted with care and intention. We want you to love your jewelry and your experience with our brand.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused and unworn.

  • The item must be returned in its original condition and packaging.

  • The customer is responsible for return shipping costs unless the item arrived damaged or the order was incorrect.

Please contact M:22 before sending any return. Returns sent without prior approval may not be accepted.

Exchanges

We accept exchange requests within 14 days of delivery, depending on product availability.

Please contact us with your order information, and we will assist you with the exchange process.

Handmade & Made-to-Order Pieces

Each M:22 piece is handmade and may have small variations in color, texture, shape, or placement of natural materials.

These details make every piece unique and are part of the character of handmade jewelry.

Custom, personalized, or made-to-order pieces may not be eligible for return or exchange.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging.

We will review your request and help find the best solution.

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be issued through the original payment method.

Contact

For questions regarding returns or exchanges:

[YOUR EMAIL]

M:22

Shipping Policy

Last updated: July 2026

At M:22, each order is carefully prepared and packaged with attention to detail.

Processing Time

Orders are prepared and shipped after payment confirmation.

Because our jewelry is handmade, processing times may vary depending on product availability and order volume.

Shipping Within the United States

We ship orders within the United States using trusted shipping carriers, including USPS.

Orders over $150 qualify for free standard shipping within the United States.

Shipping costs for other orders are calculated at checkout.

Tracking

Once your order has shipped, you will receive tracking information by email.

Please note that M:22 is not responsible for delays caused by shipping carriers.

International Shipping

International shipping availability and costs may vary. Please check available options at checkout.

Packaging

Each M:22 piece is carefully packaged to ensure a beautiful unboxing experience and safe delivery.

M:22